Privacy policy for customers and other concerned parties

Privacy policy for customers and other concerned parties

Superordinate data protection declaration

Information on data processing

As a customer, interested party or other person concerned, we process your personal data primarily to establish and fulfil a contractual relationship concluded with you or as part of our public relations work.

Purposes of data processing

In addition, we process your personal data to achieve the following purposes:

  • contract handling
  • the acquisition of existing customers, use as a selection criterion for direct marketing in order to be able to offer them a service tailored to your needs
  • the management of our customers and supplier relationships
    customer service
  • quality management
  • the improvement and development of intelligent and innovative services
  • customer analysis for the market and opinion research

Beyond that we process your data only with your express consent.

Legal basis for processing

We process the following personal data in particular:

  • Art. 6 para. 1 lit. a) on the basis of your consent, whereby no consent is required for the conclusion of a contract or the continuation of an existing contract.
  • Art. 6 para. 1 lit. b) for the establishment, performance and termination of a contractual relationship,
  • Art. 6 para. 1 lit. c) to fulfil a legal obligation,
  • Art. 6 para. 1 lit. f) to safeguard a legitimate interest

Our legitimate interests lie in achieving the above-mentioned purposes and beyond, e.g. in

  • the safeguarding of our business interests
  • Ensuring compliance with safety regulations, requirements, industry standards and contractual obligations,
  • the assertion, exercise or defence of legal claims,
  • the prevention of injury and/or liability of the company through appropriate measures

Data collected by third parties

Data from third parties may be made available to us, e.g. in the context of recommendations. In this case it is usually contact data in connection with data on concrete product or service needs. We may collect profile data from professional social networks such as XING or LinkedIn.

Types of data processed by us

The following personal data will be processed:

  • private contact data (if provided voluntarily);
  • Official contact data;
  • photos if applicable;
  • Identification/payment data;
  • Transaction data;
  • Correspondence data;

Categories of recipients

  • Service providers such as banking service providers, logistics companies, consulting companies such as legal, tax and compliance consultants, IT service providers, telecommunications service providers, maintenance companies, waste disposal companies
  • Official contact details;
  • Business partners and customers (business contact details)