Professional customer service needs professional telecommunications management. That's why we've opted for Avaya, a leading provider of solutions for open customer dialogue, such as communication center infrastructure or voice recording. The world's leading contact center technologies significantly contribute to improved service for the customer. This partnership also benefits from the knowhow of all concerned. walter services is now also an Avaya development partner: together, we are continuously developing the software time machine, as an interface between planning and skilling and Avaya phone.
Our computer center and all our locations are always connected to the outside world with at least two different providers, each with different cable routing. That applies for the Internet connections as well as for our internal MPLS wide area network, which we connect our locations with. Our home offices are connected to our infrastructure with the most modern VPN solutions. We can therefore effectively and consequently control and enforce our security concepts. On the topic of operational safety and data security, we can always offer what the current technology and infrastructure is able to provide. In addition to several local providers, we work strategically with the companies COLT and Ecotel.
Our computer center and all our locations are always connected to the outside world with at least two different providers, each with different cable routing. That applies for the Internet connections as well as for our internal MPLS wide area network, which we connect our locations with. Our home offices are connected to our infrastructure with the most modern VPN solutions. We can therefore effectively and consequently control and enforce our security concepts. On the topic of operational safety and data security, we can always offer that which the current technology and infrastructure is able to provide. In addition to several local providers, we work strategically with the companies COLT and Ecotel
From the Internet of Things to the Internet of Threats. In order that our data and our customers' data is as secure as possible in the face of cyber attacks, we protect our external borders with a sophisticated multi-level firewall system. Our partner Fortinet offers excellent services in multiple segments with their cyber protection solution FortiGate, FortiMail and FortiGuard threat intelligence services - just to mention three of the many sophisticated services which we use to protect our server and our infrastructure. The greatest companies in the world use Fortinet, especially in order to filter the highly sensitive SIP/VoIP traffic. In line with the catchphrase: prevention in place of crisis management.
Hewlett Packard Enterprise
In computing power storage and Networks we are working with the leading solutions in the Hewlett Packard Enterprise. Uncompromising performance, absolute reliability and the possibility of condensing all our systems into a central management system ensures us secure, stable operations and optimum use of resources. Our customers also directly benefit from these advantages. This high-performance infrastructure is an ideal foundation for our modern communication platform on the basis of voice over IP and for central network monitoring.
For us as a communications company, it's all about communication and collaboration. Our locations are therefore equipped with an enterprise WLAN infrastructure from HPE Aruba for our employees', partners' and guests' use. This enables us to create completely individual settings at each of our locations: required authorization can be granted for a particular time period, group of people or for selected applications or types of devices. The result: WLAN for everyone - and everything in check.
Without consequent and clear deployment planning, it is not possible for customer service to run smoothly, especially at peak times. That's why we have decided on the professional solution: the InVision Workforce Management. With this software, the management can sit back and relax when sufficient staff have to be planned in for the forecasts. InVision not only supports our locations optimally, but is also a partner for innovative and individual products, and one who takes care of our work@home concept from homechannel24. Whether deployment planning or training with The Call Center School - InVision delivers.
Microsoft is a brand which needs no further explanation. Whether Office, ERP or Skype for Business, we have been making use of professional solutions for communication in the company for years. With the takeover of the IT department by our CIO Dr. Benjamin Helbig, this relationship has been strengthened since 2013 and has developed into cooperation. Since 2016 we have been the official partner of Microsoft. We're proud of this. Especially because appreciation of cooperation, competence and performance is a two-way thing. See here (Link: https://www.youtube.com/watch?v=7PuBMzpXPAM) and the video on walter cloud services.
As far as computer centers are concerned, there's no better choice than the TelemaxX. This company is one of the few that know what is important for the professional running of computer centers and therefore for the customer: from the building and the security infrastructure to the authorization of access – everything is perfectly thought through. Proof of this is our computer center in Karlsruhe, which has been securely housed there since 2012.
In line with our belief that 'trust is good - guaranteed trust is better', we rely on the professionalism and experience of Zertificon, a leading manufacturer of email encryption solutions for companies. Their Z1 SecureMail Gateway is installed directly behind the mail server at the computer center and it encodes and encrypts emails centrally. For incoming emails, the authenticity of the sender is automatically checked along with the validity of the used certificate. Certificates are automatically provided for our employees via the Zertificon solution at a trust center.