Wir sind für Sie da wenn’s klingelt, seit 1978.


Responsible body

walter services GmbH
Eduard- Rhein- Straße 58
53639 Königswinter

Represented by the managing director Meinolf Brauer.

Phone: +49 2244 9134 000
E-mail: info@walterservices.com

As the responsible body, we take the protection of your personal data very seriously. Your privacy is an important concern for us.

The following provisions serve to inform you about the processing of your personal data in accordance with the requirements of the Data Protection Basic Regulation (DSGVO), in particular with regard to the information obligations under Art. 12 to 14 DSGVO, as well as to clarify the rights of data subjects existing under the DSGVO in accordance with Art. 15 to 22 and Art. 34 DSGVO. We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below.

Data protection declaration for website users
Privacy policy for applicants
Privacy policy for employees
Privacy policy for customers and other concerned parties

Some of the above processes or services are performed by carefully selected and contracted service providers. We transmit or receive personal data from these service providers solely on the basis of a processing contract. If the registered office of a service provider is outside the European Union or the European Economic Area, a third country transfer will take place. With these service providers, data protection agreements in accordance with the legal requirements for the establishment of an appropriate level of data protection are contractually stipulated and corresponding guarantees are agreed.

Rights of data subjects

You have the right, to request confirmation from us as to whether personal data relating to you will be processed. If this is the case, you have a right to information about this personal data and to the information listed in detail in Art. 15 DSGVO.
To demand the disclosure of the data concerning you in the restrictions of Art. 20 DSGVO in a common electronic, machine-readable data format. This also includes the handing over (as far as possible) to another person directly appointed by you.
To require us to correct your data if it is incorrect, inaccurate and/or incomplete. Correction also includes the completion by declarations or communication.
To require us to delete personal data relating to you immediately if one of the reasons listed in Art. 17 DSGVO applies in detail.
Unfortunately, we are not allowed to delete data that is subject to a statutory retention period. If you would like us never to collect data from you again or contact you, we will save your contact data in this regard on a blacklist.
To revoke any consent given by you with effect for the future, without this resulting in disadvantages for you.
To require us to restrict processing if one of the conditions listed in Art. 18 DSGVO is met.
To object to the processing of your personal data at any time for reasons arising from your particular situation. We will then no longer process the personal data unless we can prove compelling reasons worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims (Art. 21 DSGVO).
Without prejudice to any other administrative or judicial remedy and if you are of the opinion that the processing of your personal data is in breach of the DSGVO, you may complain to)
Our data protection officer at datenschutz@walterservices.com or by post at the above postal address.
A competent supervisory authority in the member state or federal state of your residence, workplace or place of suspected infringement.

Deletion of your data

Unless otherwise specified in the more detailed data protection declarations, we will delete your personal data once the contractual relationship with you has ended, you have exercised your right to deletion, all mutual claims have been met and there are no other legal storage obligations or legal justifications for storage.


For the purposes of this general information for employees, the term "employee data" means any information relating to an identified or identifiable natural person:

Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more specific characteristics which express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. Examples are contact data, communication data, billing data.
The controller shall be the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of such processing are laid down by Union law or by the law of the Member States, the controller or the specific criteria for his designation may be laid down in Union law or in the law of the Member States.
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
The recipient is a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not that person is a third party.
Employees are employees, including temporary workers in relation to the hirer, employed for their vocational training, participants in benefits for participation in working life as well as in clarifications of professional suitability or work testing (rehabilitants), employees in recognised workshops for disabled people, volunteers who perform a service in accordance with the Youth Voluntary Service Act or the Federal Voluntary Service Act, persons who are to be regarded as persons similar to employees because of their economic dependence; These also include those employed in homeworking and their peers, federal civil servants, federal judges, soldiers and persons doing community service. As well as applicants for an employment relationship and persons whose employment relationship has ended.
A third party is a natural or legal person, authority, institution or other body, other than the person concerned, the person responsible, the processor and the persons authorised to process the personal data under the direct responsibility of the person responsible or the processor.
Profiling is any automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, conduct, whereabouts or movements of that natural person.
Limitation of processing is the marking of stored personal data with the aim of limiting their future processing.

Changes to the Privacy Policy

We reserve the right to change our privacy policy if necessary and to publish it here. Please check this page regularly. Subject to the applicable legal provisions, the updated declaration will enter into force upon publication. If we have already collected information about you that is affected by the change and/or is subject to a statutory duty to provide information, we will also inform you of any material changes to our privacy policy.